This topic contains 3 replies, has 2 voices, and was last updated by  Valar Morghulis 1 month, 3 weeks ago.

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  • #333

    dscacci
    Participant

    Visual Composer is not working when we start editing the page using VC. I have done the following changes but still it not working. Deactivate all the other plugins, Activate VC Licence, Change browser and still it not working. I am using Latest version of WordPress and theme.

    http://www.gravitasplus.com/sc.png
    punicavn
    punicavn AUTHOR
    2 days ago Flag
    Dear you,

    Please send to me admin account to my email punicatheme@gmail.com. I need it to check your issue.

    Thanks !

    scacci
    scacci PURCHASED SUPPORTED
    1 day ago Flag
    Hi, Admin details have been emailed you. Please check the issue and let us know why we are getting these errors. Thanks

    scacci
    scacci PURCHASED SUPPORTED
    about 2 hours ago Flag
    I am waiting for a response. I have provided all the required details and now what is the solution?

    • This topic was modified 1 month, 4 weeks ago by  punicatheme.
    #338

    Valar Morghulis
    Moderator

    Hello,

    Please try to delete and reinstall visual composer, with pre-package plugin that comes with this theme.

    I found out a problem that causes your site doesn’t look like our demo is our demo is using vc 5.0.1, your site is using 5.2. These are a bit difference in the built-in css.

    To fix that, in your site dashboard, go to Visual Composer -> Custom CSS, add the following lines:

    .vc_col-has-fill>.vc_column-inner, .vc_row-has-fill+.vc_row-full-width+.vc_row>.vc_column_container>.vc_column-inner, .vc_row-has-fill+.vc_row>.vc_column_container>.vc_column-inner, .vc_row-has-fill+.vc_vc_row>.vc_row>.vc_vc_column>.vc_column_container>.vc_column-inner, .vc_row-has-fill+.vc_vc_row_inner>.vc_row>.vc_vc_column_inner>.vc_column_container>.vc_column-inner, .vc_row-has-fill>.vc_column_container>.vc_column-inner, .vc_row-has-fill>.vc_row>.vc_vc_column>.vc_column_container>.vc_column-inner, .vc_row-has-fill>.vc_vc_column_inner>.vc_column_container>.vc_column-inner, .vc_section.vc_section-has-fill, .vc_section.vc_section-has-fill+.vc_row-full-width+.vc_section, .vc_section.vc_section-has-fill+.vc_sectiona
    {
        padding-top: 0;
    }
    

    For further support requests that need to logged into your site, please send me your site credentials again as a private reply in a topic.

    Thanks you,
    Best regards,

    #339

    Valar Morghulis
    Moderator

    Hello,

    Finally, we found out the problem. It caused by your server. Please see the image below:

    When click to edit an element, it returned an error “admin-ajax.php 500 Internal Server Error”

    So the issue is not from the theme one.
    Please contact your hosting or server provider to resolve this issue.

    Best regards,
    Punicatheme

    #342

    Valar Morghulis
    Moderator
    This reply has been marked as private.
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